Old Feb 25, 19, 5:02 am
Join Date: Feb 2013
Location: SFO, MNL, SIN, HAM
Programs: UA GS, SQ PPS, IHG Plat Amb, Marriot Gold, Hilton Gold, Club Carlson Gold, Accor Plat
Posts: 468
Does Marriott still answer customer service emails?

Had a reservation question for Marriott Bonvoy via web contact form, still no response after 4 days, so I cancelled my reservation.
i had responses take weeks after the bungled SPG merger, but 6 months later they still don't respond? Is this the new normal at Marriott? What are other people experiencing?
Oh well, I guess expecting a response from customer service within 2-3 days are just over-entitled elites making "noise around the edges"....
Fyd is offline