FlyerTalk Forums - View Single Post - Premier Rewards Gold refresh: 4x USA dining, groceries, $10/mon dining credit. $250.
Old Feb 24, 2019, 9:10 pm
  #1285  
dpy940307
 
Join Date: Feb 2014
Location: LGA, JFK
Programs: OZ Diamond/*G, AMEX Plat (Marriott Gold), AMEX Hilton Aspire (Hilton Diamond)
Posts: 92
Originally Posted by miles4CDG
Worth calling to ask if they will manually adjust it for January and somehow reinstate your Feb credit. Amex is helpful on these types of issues.
Thanks for the tip! Chatted with them. The agent referred me to the T&C:
"if you make an eligible purchase on the last day of the month, but the merchant doesn't process that transaction until the next day, then the statement credit would be applied in the following month. If American Express does not receive information that identifies your transaction as eligible for the benefit, you will not receive the statement credit."

So if the merchant doesn't process the transaction, even if they can see it's made the last day of the month, previous month's credit cannot be applied. This cannot be manually changed by an agent either

I guess i'd share this here so people learn from my mistakes
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