Originally Posted by
milemission
Could I reserve a free night with points to secure the award availability while waiting to receive the Chase free night certificate, and then call IHG to request the change?
Or, cancel the points booking and immediately book it with the Chase certificate, hoping it will still be there?
What would be the best way to contact IHG? Call, email, social media? Thank you!
When the cert comes in first just try and book the free night as a new reservation. If successful cancel the points reservation. Done.
If all points nights are gone you can call them to swap. They may need to reach out to the property directly. But better to have the service desk do it for on their dime.
TD