Originally Posted by
bluemeansgo
Or... even better
1) Make a second reservation ( assuming availability is okay )
2) Ask Rep to move certificate from one stay to the other
I had agent screwed up this simple procedure last year. She cancelled my reservation AND the certificate (AND not even returning the point value of the certificate to my account). She then took another certificate from my account and attached to the new reservation. I lost a TP certficate as a result and it took more than 2 months to resolve the issue.