Old Feb 23, 19, 5:11 am
Join Date: Aug 2018
Posts: 503
How can one lose access to something that, as a program or brand standard, one has never had access to? Lounge access was never, ever a SPG plat benefit at StRegis, LC or W brands. A few properties went above and beyond—that was a local decision made by owners and GMs and has nothing to do with the loyalty program or its implementation. Hotels can offer free lounge access to whomever they want, anytime time they want or for as long as they want, regardless of status or membership in the loyalty program.Some hotels offer elites overnight shoe shining—if they stop doing that, is it a program devaluation too?
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