Old Feb 21, 19, 4:19 pm
  #12  
JoshuaR
 
Join Date: Aug 2017
Posts: 6
Eventually all the problem resolved.
I called the AA representative and they did not just waived the fee as I asked, but they re-routed me to their technical support team. The technical team directed me how to resolve this issue.
Somehow, in their system, my address wasn't on file. I used AA many times including award flights, so I never imagined if my address wasn't on file.
According to them, their system changed recently and without the address on profile, award booking is not working. So, I went to the profile edit page and entered my address. Everything works well.
Thank you all for helping me resolve this issue.
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