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Old Feb 21, 19, 12:02 pm
Join Date: Jul 2004
Location: So Cal
Programs: AAdvantage PLAT, *Wood PLAT
Posts: 76
Can someone help me understand why my purchased Comfort+ ticket isn't upgradeable? I purchased through my employer, LAX-PVG and HND-LAX, the outbound in Premium Select (P) and the return in Comfort+ (W). I called Delta and they said the return isn't upgradeable with points, because the Fare Code basis is "X". I'm trying to understand how a flight booked directly in Comfort+, a seemingly higher class is seen as deep discount economy and not eligible for upgrade. Then, I inquired about upgrading with cash on the return leg and they wanted to charge me a change fee. I asked why is an upgrade request being charged a change fee. Doesn't make sense. Plus I'm Delta Gold too... no luck with that rep. Any recommendations on the upgrade and change fee? Or am I SOL?

Last edited by Mighty_Bluff; Feb 21, 19 at 12:15 pm
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