Originally Posted by
just_starting
Also - I guess her "we only do this for Gold members" and "oh yea and also for Silver members" was made up to shut me up rather than any actual policy then?
Maybe the agents should be trained to say something like "that's in our discretion" rather than making up facts - this is certainly not the first time this has happened to me...
Some tiers get slightly more flexibility around how certain policies may be applied, the agent you spoke to wasnt making something up.
Last edited by Anonba; Feb 20, 2019 at 3:20 pm