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Thread: Compassionate flight changes and arbitrary fees - what is the actual policy?
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Old Feb 20, 2019, 2:06 pm
  #25  
golfmad
Moderator: British Airways Executive Club
 
Join Date: Nov 2010
Location: TPA/ABZ
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Originally Posted by amanx
TBH i think the OP had a good result.

When my mom died in 2001, I couldnt get any help from BA at all. Full fare econ and no help at all. Was BA Blue at the ime (now higher) got me nothing but full economy fare. Ended up flying Virgin.

They charged me full fare too, but gave me premium econ.

BTW, this was 9/11 week (well the week before). Think VA handed that better than BA did during the Volcano ash thing. but wasnt flying BA then so dont know.
I think you may be referring to a different situation entirely. The OP was trying to change an existing booking. It sounds like you were asking BA to assist you with a new booking?
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