Originally Posted by
docbert
https://www.flyertalk.com/forum/unit...-ua-agent.html would be a worth a read. Likely a different company, but similar story.
You can try a charge-back, but the problem is potentially that the agency can claim that you called them, and they have a fee for assisting non-customers in such a situation, so the fee was justified.
Yes, that sounds like a similar story.
I think you are right about the charge-back, but I tried it anyway. We'll see what happens.