Originally Posted by
haroon145
I think the quickest way of getting this resolved as you have had a higher amount for the refund quoted verbally and advised this would be honoured is to send a DM on twitter. The twitter team can listen to the call recording and assist you further, they also handle refunds, changes and customer relations issues so will take ownership of your issue and any refund due would be expedited through them. Responses will be a lot quicker too.
My bolding - do the Twitter team have access to call recordings? I've found them very helpful in the past but didn't realise their options included this.