Originally Posted by
avatexrs
In July 2018, I booked a 5 night award stay at the Springhill Suites Pensacola Beach during the Blue Angels air show in July 2019. 40k points per night plus 5th night free, for a total of 160k points.
The hotel apparently went down a category last August because it now shows as a Category 5 hotel, which would cost 140k points for five nights.
It’s headed up to a Category 6 hotel in March, which would run at total of 200k points for 5 nights.
I can’t rebook now and use 140k vs. 160k points because there’s no award availability. And believe it or not, the cash rate for my room those nights is $842/night. (No, that’s not a typo.)
Is there any way for me to get the 20k points refunded to me even though I can’t cancel and rebook?
UPDATE: Rather than wait on phone hold, I sent Marriott Rewards customer service an email. Took a week, but got a response with the 20k points deposited back into my account.