Originally Posted by
trueblu
I recently had a stay at a HI: first night was paid, rest of the nights were award. To save checking in/out, settled the bill all in one go at the very end: but it's now logged the first paid night as a "non-qualifying stay, 0 points" (since I hadn't paid at that point), and the second stay as "non-qualifying stay, discounted rate".
Since that first night would trigger two separate tasks for this promo (and the overall bonus), I'm rather keen to get it recognised as a qualifying stay...I'll call up CS, but any hints/ pointers on how to go about it?
tb
This happens to me all the time. My first step is to fill out the missing points form on the website. This usually takes care of things w/o further effort, although triggering the task completion might be a different story.