FlyerTalk Forums - View Single Post - GS Agents not informing of change fees?
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Old Feb 15, 2019, 8:37 am
  #5  
wxguy
 
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,392
Waiving a change fee is neither a published, nor an unpublished benefit of GS. If it happens, it's an unexpected courtesy.

If doing an upsell "GG BUYUP" on the same flight from coach to business, it can be waived. I've had it waived as a courtesy when changing to a different flight, but at the same time buying-up to the next class of service. Maybe one or two other times when there was good rationale (i.e. emergency travel -- I was overseas and a family member became ill), but I never count on it.
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