deconvoluting paid/award stays
I recently had a stay at a HI: first night was paid, rest of the nights were award. To save checking in/out, settled the bill all in one go at the very end: but it's now logged the first paid night as a "non-qualifying stay, 0 points" (since I hadn't paid at that point), and the second stay as "non-qualifying stay, discounted rate".
Since that first night would trigger two separate tasks for this promo (and the overall bonus), I'm rather keen to get it recognised as a qualifying stay...I'll call up CS, but any hints/ pointers on how to go about it?
tb