FlyerTalk Forums - View Single Post - Unable to book tickets for family using miles
Old Feb 13, 19, 6:15 am
  #13  
WebTraveler
 
Join Date: Nov 2001
Location: Portland, Oregon
Programs: Hilton Gold, Marriott Silver, Alaska MVP Gold
Posts: 2,261
I get what Alaska is doing here, but wow, it sells miles, and then has all sorts of issues like this on redeeming them. If this such an issue then Alaska and it's points partners need to make this very clear what is going on and what will be done. It's impossible for someone who does not follow this stuff regularly to understand comprehend this. And he's right, he purchased the miles in good faith (probably from a link on the Alaska website) and under the theory he can use them - and now he finds he can't. He's out the cost of the miles and he's stuck.
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