Originally Posted by
guv1976
Is the specific vehicle you drove (correctly) identified on the contract you received at pick-up, and on the receipt you received at return? If so, and assuming that the same vehicle is identified on both documents, then I would think that you'd have a pretty good case to challenge the up-sell charge -- either with Hertz or with your credit-card issuer.
I think that's where Ill have trouble. I booked: Your VehicleCompact 4-5 Door Group C CDAR(C) Chevrolet Aveo
or similar
I ended up with a Kia Sportage, which at the time of rental seemed like the same class. There again was no mention of an upsell at the counter. And if there had been, I would have protested as I don't see a difference in a Chevy Aveo and Kie Sportage. I thought that model just landed in the "or similar" category.
Does this sound reasonable, or am i being naive?