Originally Posted by
jrl767
"We did a poor job at providing you with enough information well in advance about how Saver fares might impact your elite experience ..."
uh, yeah, and most of us elites -- especially those of us here on FT -- figured it out pretty quickly
And those of us who had the misfortune of not figuring it out ended up buying those tickets (like via our corporate travel booking sites) without realizing what we were getting, or rather weren't getting.
The tone of the email was very self-pitying: poor us, we had to do it because everyone else did it, we won't do it again, maybe, unless of course we do.