Old Feb 12, 19, 10:55 am
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Back home in the REAL Washington (SEA); still working occasionally in the other Washington (DCA area) and near LAX (El Segundo CA)
Programs: DL PM 1.3MM; AS MVPG 75K
Posts: 12,254
"We did a poor job at providing you with enough information well in advance about how Saver fares might impact your elite experience ..."

uh, yeah, and most of us elites -- especially those of us here on FT -- figured it out pretty quickly

as in many other areas, it's not the initial screw-up that's the problem so much as the scramble to unscrew the poor or non-existent messaging that accompanied it
jrl767 is online now  
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