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Old Feb 10, 2019, 9:54 pm
  #1340  
skimthetrees
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,386
Originally Posted by cloudreader
I wanted to redeem a Marriott CAT5 7 night TP for SPG property.
I called the customer service and the rep just made me a points advance reservation and told me to call after Mar 1st to attach the certificate to the reservation.
But she was not very sure that the system would be ready by then.(?!)

From reading some blog post around Aug 2018, I was under the impression that booking SPG property with Marriott TP cert would be possible after Aug 2018. Is that not the case? Thanks.
No, it is the case. The rep, as many today are, was wrong. HUCA. You need to have them convert your old cert to a new cert if you have not already and then they can attach it. The rep probably did not know how to convert the old cert to a new cert -- bad rep. It is definitely possible and you can do it today if you find a competent rep.
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