FlyerTalk Forums - View Single Post - People who work in the hotel industry are so weird(IHG)
Old Feb 10, 2019, 11:28 am
  #14  
submonte
 
Join Date: Apr 2008
Location: Germany, Austria
Programs: IHG Diamond Ambassador, ALL Silver,, Miles&More
Posts: 1,122
Originally Posted by markis10
It’s a laughable concept that a frequent guest would know more about hospitality than staff! Thanks for the amusing quip that is the first post . While you maybe a frequent guest, all your experience is about the end product, not how it got there, what the economics are of providing it (ie REVPAR) and what are the best practices for the owner.
It is definitely time now to comment. A frequent guest like OP who regularly stays at midscale to luxury hotels worldwide may have an even much better idea of hospitality than an x-arbitrary manager who runs a midscale hotel somewhere (in Greater China or elsewhere in the world). The manager might have learned what is REVPAR and what should be good for the owner but that does not mean the guests will be satisfied with the outcome of his management and what they understand as hospitality.
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