FlyerTalk Forums - View Single Post - Locations with "Non-Standard" Emerald Club Practices & Inconsistent Customer Service

Feb 10, 2019, 10:29 am

#10

NCLSEA123

Join Date: Aug 2005

Posts: 375

Quote:

Originally Posted by SinglePapa2

Except 2. was a wrong guess; National manager walked over from the terminal, and was able to punch me out before opening time. He then left to Alamo, and I noticed some errors in agreement. But again, she wouldn't know/want to deal with it.

I think this may have to do with (what NCLSEA123 mentioned in Enterprise thread: that) a one-way gets processed in ECARS. So she might not have been proficient. I also received 0 credit, and it's been a month since I'd returned at my neighborhood's

A one-way for Enterprise gets processed in ECARS only for rentals originating or ending at a neighborhood location. All National rentals are processed in Odyssey, round-trip and one-way, including at the few National neighborhood locations that exist. .

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