Originally Posted by
m907
1. The return agents have to close out the first contract before they can start the second one.
2. The computer probably doesn't let her in the system until official opening time.
3. She can only lower the gate for the booth that she's in.
Sounds like she was rude and could have explained this to you, but I don't see anything abnormal here.
Except 2. was a wrong guess; National manager walked over from the terminal, and was able to punch me out before opening time. He then left to Alamo, and I noticed some errors in agreement. But again, she wouldn't know/want to deal with it.
I think this may have to do with (what NCLSEA123 mentioned in Enterprise thread: that) a one-way gets processed in ECARS. So she might not have been proficient. I also received 0 credit, and it's been a month since I'd returned at my neighborhood's