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Old Feb 9, 19, 4:38 pm
Join Date: Aug 2018
Posts: 178
Unable to Transfer ThankYou Points to Airline

Has anyone experienced a problem transferring ThankYou points to airline partners recently? For the last couple of days, I’m receiving the following error when transferring to Etihad: ‘When we tried to complete your Points Transfer, we encountered a system error. Please try again or contact Customer Service for help’

I have transferred ThankYou points to Etihad before, so I don’t think it’s an issue with my account. I also spoke to Citi on the phone and they said it’s a system wide issue, but couldn’t confirm if it’s just impacting Etihad, or all of the partner airlines. They also said that it might take a week to fix.

Have others also had problems (or success) transferring to airlines over the last few days?

Last edited by Traveler56789; Feb 9, 19 at 5:15 pm
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