Originally Posted by
eric_o
Did you ask why the room you chose wasn't available? If they did give it to someone who arrived earlier, that is wrong, but it's possible that the guest who was in the room extended his/her stay, which is out of the hotel's control.
I did ask if that was the case both times, both the FD persons said no, but did not know why the room was allocated to some one else and relocated me to the first floor other than by the time I checked in the only rooms that were left were these, so, bottom line for me is that it did not matter what I had selected the previous day, I arrived too late to get a better room. (different hotels, different cities). I told them I was very disappointed and that was that.