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Feb 9, 2019, 12:32 am

#3

carnarvon

Join Date: Mar 2010

Location: France

Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.

Posts: 3,120

Bad start indeed.

Did you try to retroclaim on the websites of both AF and KL (not the app)? AZ is a Skyteam airline, so ticket number may be enough.
Did you keep luggage tag?
What does it say if you go to MMB on AZ website?

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