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Kudos to Hyatt
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Feb 8, 2019, 11:58 pm
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AZ Travels the World
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,115
I believe the hotel staff did the right thing. It's great they showed compassion to your family in an incredibly difficult and unexpected situation.
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