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Thread: E check in, late arrival means room choice is gone?
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Old Feb 8, 2019, 10:56 pm
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Kacee
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
Originally Posted by ctporter
When I arrive at the hotel after 8pm I have found twice now that the room I had chosen is not available. Instead I am now assigned a double queen on the first floor next to the vending machine, and get a thank you for being a Diamond.
I would be having a conversation with the front desk manager, and if it happened twice, I would complain to corporate via the App.
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