Originally Posted by
chazbag
Update to this: I’ve now been offered a 25% discount code in total for the two pancake seats. No offer of AP miles. Have pushed back again. Unfortunately the customer service rep is not terribly competent. Have asked for an offer reflecting the two deflated seats with the choice of AP miles / discount code and to speak to a manager. Anyone ever managed a call back from them?
Update to my update. I’ve now been offered either 20% off or 2,000 (not 20,000) non status miles for two pancake seats in a row between lhr and yyz.
They won’t escalate and customer service on Twitter is standing by the decision.
Safe to say I’ll end up with the 20% and avoid AC like the plague after it’s used.
Anyone else experienced this and pushed back effectively? Am furious and super confused.