Originally Posted by
yyznomad
More like past four and approaching five. 801 started flying Summer 2014, IIRC. I first noticed issues in the late summer/early fall, IIRC.
But reports started coming in strong maybe around 2015/16.
I want to be fair to AC here.
I flew 806/1K, and my sentiment was "something feels off about this seat". I mentioned it to the SD, but nothing was done. MAYBE it was logged. But I didn't really have a "complaint".
The entire reason I finally made this thread was that so many people were starting to have the same issues, but there wasn't enough visibility.
AC very quickly stated (in private, at least) that they were aware of an issue and were working to get it fixed. It seems like it's tied up in regulatory crap right now. I treat it like the wifi. It's currently held up for regulatory reasons, so the delay is not AC's fault, but that doesn't mean I'm not going to book other airlines.
How AC deals with compensation is their fault though...