Old Feb 7, 19, 7:53 am
Join Date: Aug 2005
Location: Brooklyn
Programs: DL Diamond; SPG Platinum; sometimes other things too
Posts: 3,592
Originally Posted by Sulley View Post
I'm LTPP and have been on hold with the platinum line for close to 30 minutes.

The system always says that it doesn't recognize the number I'm calling from, even though it's in my profile... le sigh
I had the same problem for a while and ended up removing my number from my profile and re-adding it, and it seemed to help. It was the same number but somehow didn't correctly register.

That said, even with my number recognized as a PP, the CSRs are still usually totally useless when I call, but at least I don't wait on hold first.
bgriff is offline