Old Feb 7, 19, 2:25 am
Kevin AA
Join Date: Jul 2011
Location: RNO
Programs: AA/DL/WN/ex-UA elite
Posts: 5,028
Originally Posted by remedy View Post
I have not received a request for feedback on a flight for quite some time (> 1 year?) Sometimes when I have received an e mail requesting this feedback, it has been nice to recognize good service when it is provided. Conversely, when it has been bad, it has been nice to offer that feedback too (providing something is done with it!). Have others seen a decline or discontinuation of a request for feedback?

Personally, I wish there was a system to provide feedback for ALL flights during or immediately after the flight (like SuperShuttle and an increasing number of service providers - e.g. Uber). When this is done, it has been my observation that the service provider seems acutely aware of the impact of their performance in the feedback they are likely to receive, and presumably being held accountable for. AA should do this.
But that can get screwed up as well. If you rate an Uber driver less than 5 stars, you get banned.
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