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CZAMFlyer- Your point is well taken and I have begun flying on other *A partners when they offer a comparable schedule or cost.
Case in point is my next TATL trip where I'm flying TP. Their hard product is not quite as nice as AC's on a
good day, but I'm almost 100% guaranteed that my J seat will be comfortable enough for the four or five hours of sleep I want. And I avoid having to scrap with customer service to get some form of comp when AC fails (yet again) to deliver what they promised me. So, less stress before, during and after the flight, which
is worth something to me.
Even with more flights like these on other *A carriers, I'll still easily hit SE in 2019. But that's me and, while I have seen zero evidence from AC that they care about these defective seats, it's the only effective way I know to show them the same contempt they seem to show many of us.
But others may not have or may not choose that option. As always, YMMV.