Old Feb 6, 19, 4:10 pm
Join Date: Nov 2013
Location: San Francisco Bay Area
Programs: UA Gold, Hilton Gold, Marriott Gold, National EE
Posts: 3,120
Originally Posted by VegasGambler View Post
Good god, this is what is wrong with society. Too many people just willing to "take it". Scared because it won't end well for you? Come on, grow up, be a man for crying out loud. I will not cower in fear of someone just because they are wearing a little name tag with wings on it.
I'd love to agree with you, but I'm more inclined to say "what's wrong with society" is people like the FA, and companies' (not just AA's) reluctance to implement proper feedback mechanisms for their customer-facing employees.

AA and other airlines love sending me surveys about my general travel experiences. What they need to be sending is a list of pics and names of each employee I interact with, along with a rating and comments box for each employee.
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