I missed a flight due to illness and therefore I was a noshow on a Light ticket.

Yesterday I contacted chat and asked for a refund of unused taxes. Their response was “There is no refund of your ticket as you have a Light/non refundable ticket”

I said that I was requesting a refund of unused TAXES, not of the fare and I asked if they could check with the other department about this.

she said: “There is no refund of the taxes.”

When I said that I am almost sure that unused taxes are always refundable with the exceptions of a few types of taxes, and asked again to have it checked by an other department I got the reply:

”No, you have a non refundable ticket. There is no refund. Thank you, have a nice day.”

holy wows. Am I right? Or is the beachy CS correct?