Join Date: Jan 2011
Location: Boston, MA, USA
Programs: FB LTPE, BAEC GGL, EK Blue, SK Gold, Marriott Amb+LTT, IHG Diamond Amb, Accorhotels Silver
Posts: 1,950
Yes, total ......... My experience is that, even if the Platinum Line can handle FB requests, they are clearly not trained enough for a little more complex issues like yours. Contacting FB through their website can be an option.