If you understand French you can also submit a claim to the DGAC via
Formulaire de saisine de l?administration - Ministère de la Transition écologique et solidaire (MTES) Note however that when I did so I was told that they have a 8-month backlog... So if you want your money before Norwegian goes bankrupt, I would not rely exclusively on that path...
PS: don't try using the built-in PDF viewer in Microsoft Edge to fill and submit the PDF form as it most likely will not work. Use Google Chrome and Adobe Acrobat Reader.
Last edited by gab787; Feb 6, 2019 at 6:04 am
Reason: Suggested using Adobe Acrobat Reader to fill and submit the PDF form