Washbags, slippers and PJs offered to some seats only.

Main course food options ran out. Crew specifically refused, despite request, to operate the service standard to take all orders and then see if there was an excess of meal requests, and if so allocate available meals according to status. Instead they chose to prioritise meal allocation by seat row number - “as there are 9 gold card holders in first”.

Meal offered from club but only after prompting. (Declined as didn’t need to eat anyway, just something to do to pass the time).

1:00 hour after take off, first drinks order taken.

1:30 after take off first drink delivered.

2:00 after take off canapés delivered.

No red water glass or any water provided with dinner. Water twice requested but not provided. No personal water bottle provided.

Bedding not taken away.

Plates with leftover food stored on floor of galley.

No chocolates offered after dinner.

Breakfast tea served in a mug from the large brew pot, not an individual cup and teapot.

Some of the above definitely affected Ms GC.