Interesting or did I missed something?
I just talked to a CS for redeem a ticket(this ticket is funny enough, I'll update you guys later), once itinerary confirmed CS asked me to wait other colleagues to call back for credit card information
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Wait, hang on, I double confirm with the CS did my redeem is confirmed, she said yes but needs other guys call back for payment information. I asked did policy changed, she said started from Jan 28, all phone in redeem booking must wait call back for payment info.
And the most strangest point is CS cannot grantee call back time frame, maybe tomorrow, or "the day(s) after tomorrow"
I logged to CX/AM MMB page, I saw the ticket but with "Confirmed but tickets have not been issued"
CX/AM, is it a joke? You assigned some one to pick up a call, but unable to confirmed the ticket at once and spending extra manpower to call back just for payment info.
