Originally Posted by
channa
There could be some sort of customer value metric put on each customer based on their buying habits and allow waivers accordingly. If the poster never set foot on an AS plane, the rep might take that into consideration.
I would not be surprised at all. It seems my experience of consistently having change fees waived even before I had status is atypical, though thinking back, at the time I was admin of an EasyBiz account putting a lot of spend through AS. Would not be dissimilar to AA's Eagle-rating system.