Originally Posted by
readywhenyouare
I can't speak for AA but Delta has seriously taken a step back in customer service. I've been flying routes like ATL-MEM for close to 20 years and the never had an issue getting drinks served on that flight. Now all of a sudden they say it is too short of a flight for a full drink service. No, it isn't. Their flight attendants are just a lot lazier now.
Happened for me on the SEA-GEG flight. I flew Alaska one way and DL the other. Alaska flew a full 737 and drug out the carts to serve everyone on board in Y (although you had a choice between water and OJ in Y and in F it was full service) flew DL back on a CRJ 700 and the FA clearly stated "no services at all including requests I wont serve anything" (This message was for both Y and F)
Seemed amazing to me how the exact same route was handled by competing airlines.