The last time I was able to book a flight on line with UR I called the airline as soon as I printed the confirmation to verify the reservation. The UR Reservation Number will be different than the carrier’ Number.
Then I print out the carrier’s reservation. You might try reaching Chase @ Twitter. If you have a twitter account or use Google. You may want to look at the coverage on your credit card. Chase a very good list of benefits compared to other credit cards.