Originally Posted by
cedric
That's generally a no-no on unionized carriers.
One of the bad traits of unions. I have had management roles in companies with positive relationships with their unions and marginal relationships.
Having the executives being open and willing to engage with the customers is a strong positive for WestJet. Having the executives pitch in and help front line staff is about building a collaborative culture and learning about what is working and not working in the operation to drive improvements in work processes and the customer experience. You would hope the union understands and supports those goals.