Originally Posted by
calf613
The agent told me the married segment award that I saw available on the partner website (in this case, QF) was not available in the AM system because that amount has been "allocated" to their partners, so AM members cannot book them with AM. So my understanding is that it is not just an IT issue, but actually a change in the way that CX is now making available its award inventory to partners vs. its own AM members.
That's just really flogging the captives isn't it? Whip whip! Whip whip!
(I am seriously skeptics that is true though. Agents have form of making things up when they're undertrained/management hide things from them. Like oneworld awards cannot consist of exactly two partners and KA/CX)