Old Feb 1, 19, 12:02 pm
  #417  
barhom
 
Join Date: May 2017
Posts: 11
I cant begin to even think about what turkish has done towards me.
I dont know if we will be let on the plane tomorrow.

Booked a star award ticket with SAS via turkish website. Paid with miles and paid taxes with credit card. Site clearly says that you add an infant after booking.

After booking the "add infant passenger" button doesnt work. Elite Member Call Centre is of no help, call centre says you have to visit a THY "Sales office" for some reason (why cant they fix it over the phone?). I emailed the sales agent "[email protected]" about 25 times. No reply for over a week. Then when they finally replied they simply say "SAS can fix this". Of course SAS says they cant.

The sales office says I have to add the infant with SAS and SAS says I have to add an infant passenger with Turkish.

I am unsure if what I wrote is even clear to you guys, so frustrated right now. Big chance my infant wont be allowed on the plane if check in agent cant add him.
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