Originally Posted by
njhokiecpa
Happy - I think my issue is related to the number change. There was a declined fraudulent charge before all these issues and they issued a new card/number. Coincidentally, it was after this that I haven't been able to book anything. Do you know what the one poster did to fix this? I already made Chase Travel aware of this multiple times but am planning to call them again tonight.
See Post 119.
https://www.flyertalk.com/forum/30588291-post119.html
His last post was on Dec 31st with the issue remained, that is, when the Chase reps input his card number the site gave the same error. He hasn't posted any update since then. May be he has given up.
Obviously the fundamental programming issue causing this has NOT been fixed, else you would not encounter the same issue with a replacement card, after a whole month has gone by. Nothing has been done to correct the programming glitch / or the failure to map the old card number to the new card number.
Expedia apparently is not well-equipped to handle the Reward Travel bookings from incentive programs like CSR and TYP, unlike Connexions which is specialized in this area, We have never heard of such issues in the past.
Sure inthe 2+ years of CSR being introduced there would be cardholders gotten replacement cards and had booked travel on the UR portal during such a long period.
We read about not all fares are offered, hotel confirmation is not for real, that kind of thing, but never heard about it is impossible to even book a travel at all. On top of that with Connexions their supervisors can go into the GDS system to book a fare with specific fare code but apparently this is not at all possible with Expedia - you cannot even talk to the real travel booking specialist while with Connexions you can talk to a specialist beyond the front line.
You probably need to escalate to much higher levels instead of being brushed off by their "submitting a ticket" because the matter would just die there.