FlyerTalk Forums - View Single Post - Yes another loss of space on Holland America
Old Jan 30, 2019, 2:31 pm
  #8  
Super Mario
 
Join Date: Aug 2017
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Posts: 2,840
Companies will always change their product. When they don't, they become Sears. There is likely three major customer responses to cabanas being added:

1.) I don't care (probably the most common response)
2.) I'm mad. Now you're going to hear about it. Generally, this isn't the only complaint of the complainers either
3.) People glad that they can purchase the option. They purchase it

What would you do if market research told you this would benefit you?
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