Old Jan 30, 19, 2:19 pm
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,145
I'm puzzled about what you want to achieve with the original question?

Are you trying to gather others' experiences so they can guess how often they'll be allowed to get an exception? The rules are called "rules" because they apply for most people in most situations.

Suppose people answered, "yes once in a while" what would you do with the info? Someone else couldn't likely reproduce your experience. And if "no, never" what then?

Exceptions are just that -- rare. Why are you consciously choosing to base your perception of the airline on exceptions?

The bank I go to says it's the most "community friendly bank" around. What do I care? I want the ATM to work and my cash to be where it says it is, not whether they give me a lollipop on the 1% of time I walk in for a special request.
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