FlyerTalk Forums - View Single Post - Enhanced customer service commitment including free DirecTV on all DTV A/C.
Old Jan 30, 2019, 5:57 am
  #3  
phkc070408
 
Join Date: Jan 2013
Location: Delaware
Programs: UA Mileage Plus, Amtrak Guest Rewards
Posts: 1,393
I like the Free DTV. I, as well, am slightly skeptical of the improvements that will be announced later this year. Don't get me wrong, I'll take what we can get, but we've been down this road before.

Originally Posted by DEN
Something I read years ago that has stuck with me:

"I am always amazed at how much a company will spend in advertising to get me to come to their store, when, if they had just treated me right, I would have never left"
Rule of Marketing - it is easier to keep a customer than to earn back a lost one.

Last edited by phkc070408; Jan 30, 2019 at 5:59 am Reason: Addition
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