Old Jan 29, 19, 2:53 pm
2019 FlyerTalk Awards
Join Date: May 2012
Posts: 331
Originally Posted by Bohemian1 View Post
I think it's simple - AC doesn't want to pay comp unless they have to. And that message gets delivered loud and clear to the cabin crew.

Accordingly, the 'less motivated' do nothing, the good ones decide to do what's right by their customer anyway.
I had a long conversation today. SD says they are told ONLY to hand out if cannot be (eventually) rectified. So if deflated and you are told flight full and they will reset and see if works and then deflates on and off all night and needs resetting with you keep having to get up, and eventually hours later at 2 am they make a non-rev move out of their seat for you leaving the entire cabin awake all night then it was rectified and no form will be given. They are also told in those instances that putting on manifest is sufficient.
lallied is offline  
Reply With Quote